Setting the client to use 'High' quality bandwidth settings when the network cannot support the connection bandwidth will result in degraded performance due to packet loss. Wireless access points are subject to interference, congestion and signal limitations which may require packet re-transmits for the client or host to receive data, this will directly impact on the quality of real-time media.Ĭheck to ensure that your bandwidth settings on the client can be supported by the network you are using. We recommend that users use a wired connection in preference to a wireless connection. Users may experience a break up of video and/or audio, lip sync issues or significant delays with content sharing. If there are delays due to network congestion, packet shaping or bandwidth limitations then this will be evident in quality of the video and audio. Video conferencing requires the RTP media streams to work in both directions without delay or interruption. Please see PC specification and network requirements for the Pexip apps for details. Video conferencing applications are resource intensive and there are minimum specifications for running both web and desktop clients on the PC. Please check the relevant list below:Ī commonly overlooked area for issues with both web and desktop clients is the PC that is being used to run the clients.
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